Built a modular student management system centered on Airtable, covering trial classes, student-parent associations, classes, attendance, and payment, fully achieving data modeling and relational structuring. Designed automated workflows using Airtable Automations and
Make.com, enabling automated email notifications for new trial bookings, automated absence detection with reminders to teaching staff, automatic updating of summary tables upon payment status changes, and automated email receipts. Led the design and deployment of an intelligent FAQ customer service system based on
Relevance.ai, constructed bilingual knowledge bases in Chinese and English, uploaded question-answer datasets, optimized question-matching performance and Prompt structures, and embedded the AI customer service into the official website to provide 24/7 automated response services.